At Wejox, every product is designed and shipped with care. If something doesn’t feel right, we’re here to help — fairly, transparently, and efficiently.
Please read the policy below to understand how returns and refunds work.
Eligibility for Returns
You may request a return within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition
- All original packaging, tags, and accessories are intact
- The product shows no signs of damage, misuse, or alteration
Returns requested after 7 days from delivery may not be eligible.
Return Process
To initiate a return, please contact our support team with:
- Your order number
- Reason for return
- Clear images (if applicable)
Once your request is reviewed and approved, you’ll receive further instructions.
Items sent back without prior approval may not be accepted.
Refunds
After the returned item is received and inspected, we’ll notify you of the status.
If approved, the refund will be processed in the form of Wejox Store Credit, which can be used toward future purchases on our website.
Store credit will be issued within a reasonable processing time after approval.
Exchanges
If you received a defective, damaged, or incorrect item, we’ll gladly assist with a replacement or suitable resolution. Please report such issues within 48 hours of delivery for faster support.
Non-Returnable Items
Certain items are not eligible for return or refund, including but not limited to:
- Products purchased during promotional sales or discounted offers
- Items marked as final sale
- Products showing signs of use, wear, or damage not caused during transit
These conditions exist to maintain fairness and quality standards for all customers.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as a damaged or incorrect item).
Original shipping charges, if any, are non-refundable.
Cancellations
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.
Final Note
Wejox reserves the right to refuse returns that do not meet the conditions outlined above.
This policy is designed to protect both our customers and the integrity of our products. If you have any questions, our support team is always here to help.
📧 Contact: support@wejox.com