At Wejox, we focus on delivering quality products with care, clarity, and reliability. This policy explains how shipping works, what to expect, and how we support you along the way.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed, you’ll receive a confirmation email with shipping details.
Shipping Timelines
Estimated delivery times may vary based on your location, shipping method, and external factors beyond our control.
- Domestic Orders: Typically delivered within 3–7 business days after dispatch
- International Orders: Delivery times may vary depending on destination and customs processing
Please note that delivery timelines are estimates and not guaranteed.
Shipping Charges
Shipping costs (if applicable) are calculated at checkout and displayed before payment.
Occasionally, promotional free shipping offers may apply and will be clearly communicated during checkout.
Tracking Information
Once your order has been shipped, you’ll receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after dispatch, depending on the courier.
Delays & Exceptions
While we strive to meet estimated delivery timelines, delays may occur due to:
- Weather conditions
- Customs clearance
- Carrier disruptions
- High-demand periods or unforeseen logistical issues
Wejox is not responsible for delays caused by factors outside our control, but we will assist wherever possible.
Incorrect Address
Please ensure your shipping address is accurate at checkout.
Orders shipped to incorrect or incomplete addresses provided by the customer may result in delivery delays, additional charges, or return to origin. In such cases, reshipping costs may apply.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with relevant details and images, if applicable.
We will investigate the issue and provide an appropriate resolution.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and may vary by country.
Partial Shipments
In some cases, orders may be shipped in multiple packages to ensure faster or safer delivery. If this happens, you’ll receive tracking information for each shipment.
Contact & Support
If you have any questions regarding shipping, feel free to reach out to us.
📧 Email: support@wejox.com
Final Note
Wejox reserves the right to update this shipping policy at any time without prior notice. Any changes will apply to future orders.